Bank Leumi to Deploy Persay's FreeSpeech Biometric Speaker Verification in VoIP Contact Center
TEL AVIV, Israel - Bank Leumi will deploy Persay's FreeSpeech biometric speaker verification system in its VoIP contact center. This deployment extends the bank's existing FreeSpeech system and will support its new VoIP contact center. The deployment will be performed in cooperation with IBM Global Services Israel.
FreeSpeech authenticates the bank's customers while they are engaged in a conversation with the contact center agent. The system monitors the customer's voice and compares it to the customer's pre-enrolled voiceprint, acquired from previous calls to the contact center. FreeSpeech also performs blacklist checks on voiceprints created from fraudulent calls.