Bedard Law Group Deploys Nexidia's AudioFinder
Bedard Law Group in Atlant has selected Nexidia's AudioFinder to help clients improve risk management and ensure compliance with federal regulations, while also enhancing service quality and collector performance.
With Nexidia AudioFinder, Bedard can now monitor 100 percent of its clients' collector/consumer interactions.
"I'm very excited to bring a new product to the legal marketplace which includes speech analytics and legal compliance analysis of client audio recordings," said John Bedard, Jr., managing attorney of Bedard Law Group, in a statement. "Our firm can now help clients analyze all audio recordings for compliance with consumer financial protection laws. We can also help drive revenue with Nexidia's sophisticated analytics tools. AudioFinder is a wonderful complement to the suite of compliance and defense litigation services our firm provides."
Nexidia works with a growing number of first- and third-party agencies focusing on debts, ranging from student loans to health care to retail. In addition to post-call analytics, Nexidia offers a real-time monitoring and alerting solution designed specifically for the needs of the accounts receivables industry.
"As the debt collection industry responds to heightened governmental scrutiny, more and more agencies are turning to Nexidia as the industry standard for ensuring the highest levels of compliance," said John Willcutts, Nexidia's president and CEO, in a statement. "Our patented phonetic search technology provides these organizations with the speed, reliability, and operational flexibility to shrink enterprise exposure to potential litigation as well as boost their profitability."
Enhancements provide visual data analysis and improved tools for review and workflow for the legal market.
The speech analytics market is alive and well, and will only get better with the emergence of instant analysis.
New research predicts strong growth for speech analytics across Europe, North America, and Asia-Pacific.
Companies and Suppliers Mentioned