BellSouth Selects Nortel Contact Center and Speech Solutions
DALLAS - BellSouth Corporation has selected enhanced IP contact center and speech solutions from Nortel for deployment in 22 locations across nine states. According to recent Frost and Sullivan market research, Nortel has designed and deployed over 200 speech applications for automating and improving routine business functions in more than 16 countries.
"BellSouth needed a comprehensive solution that could provide skill-based routing, e-mail, chat and other multimedia and collaboration applications," said Richard Burns, vice president - centers and operations support, BellSouth. "Nortel is able to provide this in a cost-effective manner that allows us to better serve our customers."
BellSouth is migrating to Nortel's latest Internet Protocol (IP) contact center solution to create end-to-end customer contact centers to better serve its customer base of more than 21 million access lines and two million DSL customers and BellSouth Long Distance, Inc.'s six million long-distance customers. BellSouth is migrating its Nortel Meridian 1 solution to software version 4.0 of the Communications Server (CS 1000) IP PBX platform, providing a choice of migration paths to an IP multimedia environment.