Brooktrout Technology and Apptec Voice Partner
NEW YORK - Apptec Voice Solutions has selected Brooktrout's speech platform for its next generation of digital dictation and transcription services. The service will use the media processing capabilities of Brooktrout's speech platform to take dictation from call-in users using any telephone or Apptec's microphone stations. It will enable call-in transcribers to access this dictation and control playback using Apptec's telephone-based transcribe stations.
Apptec Voice Solutions Digital Dictation System (DDS) combines telephony, network, and Web interfaces in a platform server. DDS provides voice file storage, retrieval and archiving, workflow management and reporting, file import and export via network and Web, and telephony-based user interfaces. Every user has a profile which allows the system to respond to requirements. Authors can enter one or more demographics that identify each dictation. Transcriptionists can select work by one of the available criteria.
Brooktrout's speech platform will connect DDS servers to the telephone network and process all voice and touchtone responses for use by the application. Call processing uses monitoring tones and other call connection indications provided by the Brooktrout speech board.