Brooktrout, Vocomo, and MScript Deliver VoiceXML-based Tool for Salesforce Automation
SAN FRANCISCO - Brooktrout Technology, Inc. and Vocomo announced that MScript is using Vocomo's VoiceXML IVR system, which runs on Brooktrout's TR1000 voice platform, in its SalesScript application. SalesScript is a Web-based application that enables sales representatives to input account information via voice. Sales professionals can use SalesScript with CRM applications, such as Salesforce.com, to update their records while they are on the road.
The Vocomo/Brooktrout system provides a telephone interface for data entry instead of typing at a computer. The TR1000 handles the telephone prompts and information captured during the call. For example, sales professionals call into the SalesScript tool and select the appropriate Salesforce.com form to create a new lead, enter a new contact or update an existing sales opportunity. The entered information is then pushed into the CRM database.