C3 Debuts Fusion Speech Recognition
C3, a computer telephony platforms and applications provider, has launched a demo of its new Fusion Speech Recognition application.
Customers who want to use speech recognition functionality within IVR services drag and drop the speech recognition node to the relevant point in their script from where vocabulary parameters and dictionaries are set up and managed dynamically. The node can also pick up data held as remote text files.
Fusion’s Speech Recognition registers 99 percent accuracy against a 10,000-name directory, the company said. The solution automatically checks for ambiguity in a situation where there could be multiple word options that sound similar, such as “Did you say David Bell or David Fell?,” ensuring accurate call transfer.