COHM Selects LumenVox for Speech Recognition
OTTAWA, ON - Commercial-On-Hold-Marketing Inc. (COHM), a solution provider of digital voice-over recording services and computer telephony integration, announced the selection of LumenVox as their speech recognition provider. COHM will be providing speech recognition functionality within their use of voicemail, IVR, order entry processing, 800/900 services, marketing, instructional messaging or any other application that is needed for a company. With the inclusion of speech recognition into their current product mix they continue to provide total call processing solutions for their clients, all on one platform. Brian Lauzon, President of COHM states, "The reason we chose LumenVox's speech technology, was simply because of the flexibility it provides us, as developers. They allow us to have control over the development of call flow, grammars and tuning, while keeping the costs at a respectable level." Chris Lotspeich, Director of Marketing at LumenVox states, "We are excited about the relationship between COHM and LumenVox. We definitely see, not only a great product mix, but also a great new market that LumenVox will be introduced to."