CTBC Selects Voice Partners and LM Sistemas
PALO ALTO, Calif. - Brazilian telecommunication's CTBC selected LM Sistemas and Voice Partners for speech-enablement.
Additionally, CTBC's personalization mission will involve Voice Partners' creation of two persona experiences, one for novice users, which all clients will start out with, then the introduction of a system for power users. To the novice user, the persona will employ a more helpful, expository style, guiding the user through the experience. To the power user, this same persona will appear to have noticed and adapted to the individual's calling patterns, and will use a more abbreviated interaction style.
"This is a very important partnership for CTBC to implement services focused on the improvement of its client services. This project will offer significant increase in performance using voice recognition, because its platforms are more intelligent, making it easier for users to respond and complete tasks," says Angela Maria, senior business analyst for CTBC.
The new system is set for implementation in October 2005.