CallMiner and Five9 Partner on Speech Analytics
CallMiner, a provider of speech and customer engagement analytics solutions, and Five9, a provider of cloud contact center software, have forged a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics. The combined CallMiner and Five9 solution will provide actionable customer insights from the contact center to marketing, finance, operations, sales, and product development.
CallMiner and Five9 already share a number of customers in financial services, legal, education, and other industries. By formalizing this partnership, Five9 now enhances its speech and text analytics with CallMiner's suite of contact center solutions.
"There is great synergy between CallMiner and Five9," said Five9 CEO and President Mike Burkland in a statement. "We share a similar vision of transforming contact centers into customer engagement centers, and, through our innovative cloud offerings, we can help more customers achieve their goals faster while maintaining a lower total cost of ownership and delivering an optimal customer experience."
"More than 80 percent of CallMiner's current customers use our cloud-based solutions today. Together with Five9 as a partner, we can expand our presence and provide cloud-based contact center analytics solutions to an even broader audience," said CallMiner CEO Terry Leahy in a statement. "CallMiner and Five9 share a common commitment to providing solutions that deliver speed-to-value through ease of delivery and implementation. Our combined cloud solutions are designed so that customers can be self-sufficient without ongoing professional services. CallMiner and Five9 also share a dedication to improving the customer experience and ensuring positive outcomes. We are proud to have Five9 join our growing partner ecosystem."
CallMiner and Cloud9 have forged a strategic partnership to bring customer engagement analytics to new European markets.