Capacity Acquires LumenVox
Capacity, providers of an artificial intelligence-powered support automation platform, has acquired speech technology provider LumenVox, for an undisclosed amount.
At the same time, Capacity also acquired Denim Social, which provides a platform for financial services firms to connect and sell on social media.
LumenVox works with customers to build secure self-service and customer-agent interactions. Its tools will enable Capacity users to transform customer engagement with AI-driven speech recognition and voice authentication technology.
"The right voice technology can save teams countless support hours. Marrying LumenVox's technology with the Capacity platform ensures voice is a seamless part of the omnichannel experience," Nigel Quinnin, CEO of LumenVox who will lead Capacity's voice initiatives, said in a statement
"Customers need support everywhere. Our expanded platform will free up team members to do their best work while also building more meaningful relationships with their customers," said David Karandish, CEO of Capacity, in a statement. "LumenVox's tools are key in our expansion into voice automation."
"With these two great additions to the Capacity platform, we're proudly offering customers an all-in-one solution for support and customer experience," Karandish added.
Capacity's acquisitions of Denim Social and LumenVox closely follows a deal with Textel, an enterprise SMS provider, earlier this year.
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