Co-nexus and UTOPY Enter Product Alliance
Co-nexus and UTOPY entered a product alliance to further integrate the companies' products and enhance customer access to data about the customer experience.
The Co-nexus CXM application is utilized by organizations to record agent-customer interactions. UTOPY Customer Intelligence solutions analyze recorded data allowing insight into customers' current behavior, as well as the creation of predictive models on what customers and prospects will do in the future. Through an alliance between these two organizations, customer data, captured by CXM, can be mined and analyzed using UTOPY Customer Intelligence solutions.