Convergys Names Dave Dougherty President and Chief Operating Officer
CINCINNATI - Convergys Corporation has named David F. Dougherty to president and chief operating officer (COO) of Convergys. In his new role, Dougherty is responsible for the company's customer care and information management businesses. Dougherty, a 15-year veteran of the company, continues to report to Convergys chairman and chief executive officer James F. Orr.
Previously, Dougherty was the chief development officer for Convergys from 2000 to 2002 and the president of the company's customer management group (CMG) from 1995 to 2000.
Jack Freker, president of CMG, is leaving Convergys on September 9, 2005 to pursue other interests.
Steven G. Rolls, executive vice president of global customer management and employee care, becomes executive vice president. In his new role he will be responsible for employee care and Convergys' recently acquired FandA outsourcing business. Rolls continues to report to Orr.