Convergys Offers SpeechCycle's Speech Applications to Support Cable and Telecommunications Companies
- SpeechCycle partnered with Convergys Corporation (NYSE: CVG). SpeechCycle's speech applications are hosted on Convergys' patented SpeechPort VoiceXML platform.
SpeechCycle's automated agent solutions allow callers to speak to resolve an array of technical support issues for video, broadband/DSL and digital phone services. The solutions are continually updated to include changes in premise-based equipment and service provider procedures. Convergys' speech solutions utilizing SpeechCycle applications also take advantage of billing and contact center systems and integrate with an agent when required through screen pop technology.