Convergys to Use Voci Speech-To-Text
Convergys has selected Voci Technologies' V-Cloud speech recognition solution to automate the extraction of business intelligence from audio as part of the Convergys Analytics platform.
"Each survey comment made by a customer provides critical insight into the customer experience," said Mike Cholak, vice president of Convergys Analytics, in a statement. "Combining Convergys' analytic expertise with Voci's V-Cloud speech recognition capability allows us to reliably and accurately get a pulse on what our clients' customers are thinking and feeling in order for them to make informed business decisions."
"We are excited to work with Convergys Analytics to gain better insights and emotional intelligence from their customer surveys. Voci is focused on client success, and in working with world class partners such as Convergys to enable that success," said Anthony Gadient, Voci CEO, in a statement.
The partnership will integrate Voci's V-Discovery speech analytics and audio transcription technologies into Nuix's products for e-discovery, investigation, information governance, cybersecurity, and intelligence.
The Vaspian-Voci partnership brings speech analytics to the telephony market.