Countrywide Chooses Solutions From NMS Communications and Nuance for Call Center Applications

FRAMINGHAM , Mass. - Countrywide(R) Financial announced that it has chosen the NMS Open Access(TM) platform from NMS Communications and Nuance's speech recognition technology for its call center applications. The combined NMS/Nuance solution is designed to provide speech recognition capabilities, and a path to add IP capabilities, drive efficiencies, and enhance the customer experience.

"As Countrywide has continued to diversify its product offerings, demand among our customer base has continued to grow," said Lior Ofir, vice president, Enterprise Voice Technologies for Countrywide. "As a result, we are tasked with ensuring that our customer-facing systems employ the latest technologies and provide the optimal experience for our customers. NMS offered us the ability to easily integrate speech recognition applications and IP capabilities into the call center, which are two mission-critical applications that are designed to increase both efficiencies and customer satisfaction."

NMS' Open Access platform ( www.nmscommunications.com/OpenAccess ) supports call center functions and speech-driven applications on both TDM and IP networks, giving customers a solution that can evolve along with their networks. The NMS solution is also designed to allow other applications to be incorporated with minimal network disruption.

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