Countrywide Home Loans Improves Mortgage Process
MENLO PARK, CA - Countrywide Home Loans Inc., has chosen a range of Nuance voice automation products to improve the application process for its customers.
"Countrywide's ability to maintain its competitive advantage can be directly linked to its successful deployment of advanced IT solutions," said Richard Jones, CIO, Countrywide. "For our customer-facing mortgage application, we evaluated a number of speech vendors and Nuance was best able to deliver on our needs -- a complete, open VoiceXML-based voice automation solution. Nuance's solution translates to lower deployment costs for Countrywide and faster access to specific information for customers. For us, Nuance speech was the perfect complement to our ongoing company-wide information technology initiative -- with our customers reaping the rewards."
Countrywide selected Nuance Voice Platform as well as Nuance's speech recognition software and Nuance Vocalizer TTS engine. Additionally Nuance Voice Platform is integrated with Open Access technology from NMS Communications (Nasdaq: NMSS). Countrywide believes this will aide them in making enhancements in the future that further improve the mortgage application experience for its customers.
Nuance president and CEO Chuck Berger said "Countrywide is at the forefront of the growing number of companies that see the value in voice automation solutions and VoiceXML, which speed customer access to information and extend existing IT investments. Nuance is pleased to be a part of Countrywide's company-wide IT quality initiative."