Custodia Partners with Intelligent Voice
Digital data capture, validation, and archiving company Custodia has integrated Intelligent Voice's artificial intelligence-powered speech recognition voice analysis solution into its Compliance Cloud One (CC1), transforming data capture for businesses operating in regulated industries, such as finance, energy, and healthcare.
CC1 monitors, records, and captures data across all sources, providing a single repository and view of all business data. Sources include text, instant messaging, screen share, video, social media, as well as CRM, and HR. The integration of Intelligent Voice brings conversational intelligence capabilities to CC1, including speech-to-text, voice analytics, biometric identification, and sentiment and behaviour analysis. It is trained in 25 languages with industry jargon and lingo.
"Accurate voice capture has been a huge challenge in many business environments. Background noise combined with language, industry jargon, and lingo, as well as the prevalence of hybrid working, have all played a part. Using natural language processing and biometric technologies, Intelligent Voice's solution overcomes this," said Chris Hartley, CEO of Custodia, in a statement. "Our strategic partnership with Intelligent Voice adds substantial value to our compliance solutions, easily accessible through CC1, allowing businesses all over the globe to meet increasingly complex regulatory obligations."
"Through our strategic partnership with Custodia, Intelligent Voice is revolutionising compliant voice capture by transforming it into strategic data deliverables. Our AI-powered speech recognition and voice analysis solution, integrated with CC1, offers businesses the tools they need to access previously untapped data," Ben Shellie, CEO of Intelligent Voice, said in a statement.
With Cloud9, Custodia can integrate voice trading into Custodia Assist and store voice metadata in the cloud.