Cyara Acquires Botium
Cyara, provider of the Automated Customer Experience (CX) Assurance Platform, has acquired automated chatbot testing company Botium, which adds chatbot and conversational artificial intelligence testing capabilities to its portfolio.
Financial terms of the deal were not disclosed, but the acquisition is being fueled by Cyara's recent $350 million growth investment and expands its international presence to Central Europe, with Botium's offices in Austria.
"This acquisition is a major milestone in Cyara's growth, and it further enhances our ability to help companies assure their end-to-end customer experiences," said Alok Kulkarni, CEO of Cyara, in a statement. "We are so pleased to join forces with Botium to provide an easy way for enterprises to ensure their CX through an IVR, chatbot, agent-based phone, or some combination of voice and digital channels is flawless."
"We see Cyara as a natural fit since it is a forward-looking company that's well-positioned to lead the digital CX assurance category," said Christoph Börner, co-founder and CEO of Botium, in a statement. "The Botium team is made up of talented developers and engineers, and joining Cyara's team will give us additional resources to expand our efforts in developing innovative solutions for testing chatbots and conversational AI, as well as reaching a wider global customer base."