Cyara Announces Latest Version of Contact Center Testing Suite

Cyara has released an updated version of its Cyara Solutions Suite. Version 4.1, which was made generally available in early July, includes key performance, usability, and reporting enhancements.

With this latest release, customers gain additional time and cost savings and control over their testing, monitoring, and simulation of contact center infrastructure and applications, including interactive voice response (IVR) systems, IP telephony, SIP deployments, PBXs, reporting, routing, call recording, desktop, and CTI.

"Cyara offers a highly collaborative approach to IVR and contact center testing that helps expedite implementation times and drive cost savings for enterprises that handle large volumes of customer interaction," said Daniel Hong, lead analyst of customer experience and interaction at Ovum, in a statement. "The performance and usability enhancements in this new release are excellent additions to Cyara's solution suite and will resonate well with enterprises."

New features contained in this latest release include the following: 

  •     Step-by-step, real-time validation of test case creation;
  •     Support of dynamic, data-driven test cases;
  •     Unified reporting; and
  •     70 percent improvement in port density of Cyara's call engine component.

"We've further enhanced, automated testing based on continuous customer feedback," said Alok Kulkarni, CEO of Cyara, in the statement. "Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. Cyara Solution Suite 4.1 reinforces our commitment to deliver a cost-effective, time saving suite of automated solutions customers themselves can use to ensure they deliver intended customer experience," says Kulkarni.

Step-by-Step, Real-Time Validation Progress provides a progress bar per step, showing points of failure at each step, giving test creation users early insight into script problems that may occur early in the validation process.

Dynamic, Data-Driven Test Case Development means users can take advantage of Cyara supplied services or develop their own custom services to retrieve data from external sources, such as databases and web services for testing purposes. This feature enables Cyara to go to other sources other than comma separated values (CSV) files to get test data, eliminating steps in the process to extract data, especially when users want to refresh data sets to simulate more accurate, real-world testing.

Hosted customers served by Cyara's U.S point of presence (POP) are running Cyara Solutions Suite 4.1; Cyara's European and Asian POPs are slated to be upgraded within the next couple of weeks, and on-premises customers globally are currently upgrading based on their individual requirements and timelines.

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