Datria Systems and Nuance to Deliver Workforce Management Applications to TELUS
MENLO PARK, CA and ENGLEWOOD, CO - Datria Systems, the developer of voice enabled mobile solutions for workforce automation and Nuance (NASDAQ: NUAN) announced that TELUS, a communications provider in Canada, has selected the companies to provide a series of voice-enabled workforce applications for use by their field technicians. The new voice-driven applications will be fully deployed early next year to over 6,000 of TELUS' field service technicians. Aimed at reducing the cost of field operations and improving customer service, the Datria designed voice applications will allow TELUS technicians to access and update customer and procedural information from a host of enterprise systems including Oracle(r) and SAP(r) using voice commands. Using any cellular telephone, technicians will be able to access and submit vehicle mileage reports, report additional customer requested installations or repairs and log their hours worked into the TELUS time reporting system. "By deploying the Datria system we expect to substantially reduce the amount of paperwork required from our field technicians," said Barry Smith, Vice President in Technology and Operations, TELUS "By giving the workforce access to these new tools, we are adding real value to the field by giving them rapid and intuitive access to systems that would have previously required manual intervention." "Datria Systems has been focused on delivering voice applications exclusively to some of the largest and most influential communications companies in North America. These applications have remarkable ROI's and greatly increase the value of the communications to and from the field. We are delighted to add TELUS to our rapidly growing list of customer organizations." said James Greenwell, President and CEO, Datria systems. "With Nuance and Datria working together, customers have access to industry leading speech technology and Datria's pre-packaged voice applications," said Ron Croen, president, chairman & CEO, Nuance. "Together, we want to provide customers the maximum return on their IT investments, while helping to drive complexity out of managing and deploying speech solutions."