Edify Introduces Licensed Speech Application for Banking Institutions
SANTA CLARA, Calif. - Edify Corporation introduced Edify Voice Banking, a fully-licensed software application that enables banking establishments to automate customer interactions and provide access to account, branch, and other financial information through speech-enabled self-service.
"Companies in the finance area have the greatest opportunity to automate. They know they must increase customer service without breaking the bank, particularly in light of competitive pressures to keep costs down," states Nancy Jamison, principal analyst at Jamison Consulting. "Banks' need for supportability and reliability means that a fully supported application and platform is of particular interest to them. Their aspiration to provide 24-hour customer service in order to both help and retain customers was the driver behind touch-tone automated systems. With Edify's move to a fully supported speech application, banks can realize significant cost savings with a far better user experience."
The Edify Voice Banking product includes features such as account information and history, stop pay, change PIN, funds transfer, as well as business enterprise features, such as, detail reporting and monitoring for easy, ongoing technical support and upgrades.
With Edify Voice Banking, customers calling into the system can verbally identify themselves, their account, and their requests without having to traverse a touchtone menu.