Edify and NMS Communications Announce Speech Scalability
SANTA CLARA, Calif. and FRAMINGHAM, Mass. - Edify Corporation and NMS Communications have announced a new level of scalability with 480 speech ports on a single server.
With Edify's platform, Edify Voice Interaction Platform (EVIP) and NMS' carrier-grade Open Access products, companies can now deploy call center solutions on operating platforms that handle more calls with fewer servers. Edify and NMS Communications have tested and deployed 480 speech ports on Intel-based systems from IBM and Unisys in two open call center operating environments.
EVIP is a voice system that enables enterprises to build, execute and manage speech applications formerly requiring live agent assistance across the entire enterprise. EVIP has also achieved VoiceXML 2.0 Certification through the VoiceXML Forum's Platform Certification Program enabling Edify customers to operate both VoiceXML compliant solutions and native Edify voice solutions on the same platform.