Edify introduces Edify Voice Interaction Platform (EVIP) 9.0.
Edify introduces Edify Voice Interaction Platform(TM) (EVIP) 9.0, a voice system that enables enterprises to build, execute and manage speech applications across the entire enterprise. EVIP 9.0 integrates automation software with an open, extensible architecture that supports enterprise requirements to integrate emerging standards and technologies such as Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP), VoiceXML and SALT. Edify EVIP 9.0 also enables organizations to automate transactions, such as customer inquiries, product support questions, checking account balances or proactive outbound notification. EVIP 9.0 comes at a time when the move towards the convergence of voice and data has become inevitable for global enterprises. The driving force behind this inflection point is centered on the rapid advancement in VoIP technology innovation and the rising costs associated with traditional telephony infrastructure and bandwidth.
EVIP 9.0's component architecture and approach to Voice and Speech applications brings to the marketplace a system that seamlessly interoperates with others and exchanges data through a variety of standard or proprietary interfaces. The system includes data access components, enhanced speech recognition from its third party providers, application development, monitoring and reporting. As a result, Edify developers can easily leverage the correct blend of open standards and native platform capabilities required for business solutions.
EVIP 9.0 will be available during the third quarter of 2004.