Empirix Awarded Patent for Testing Next-Generation Contact Center Technologies
BEDFORD, Mass. Empirix Inc. has been issued U.S. patent # 6,957,420 for testing non-deterministic behavior of voice and speech applications, a key element of its Hammer testing products.
This technology enables Empirix to test next-generation contact center technologies, such as voice and speech applications that interact with callers.
Hammer CallMaster, the scripting tool used to create automated tests that are then executed via Empirix's Hammer call generator, is the medium for Empirix's non-deterministic testing ability. With this technology, Hammer CallMaster can map out all likely paths for a voice transaction and then execute tests that verify functionality, performance and voice quality. Those same test scripts can later be executed in a production environment, using Empirix's OneSight proactive monitoring solution.