Empirix Receives Frost & Sullivan Customer Contact Center Testing Award
Empirix has won the 2005 Customer Contact Center Testing and Management Technology Leadership of the Year Award from research firm Frost and Sullivan. The award recognizes Empirix's Hammer Contact Center testing system and OneSight monitoring and management system.
The Frost and Sullivan Technology Leadership of the Year award is given to the company that has pioneered the development and introduction of an innovative technology that has either impacted or has the potential to impact several market sectors, and that is expected to bring significant contributions to the industry in terms of adoption, change and competitive posture.
Empirix's Hammer and OneSight solutions are automated testing and monitoring systems designed for contact center technology environments.
"Empirix has been successful in developing a suite of innovative, industry-leading customer contact center solutions, which are backed by its superior core Hammer technology," said Frost and Sullivan analyst Haritha Ramachandran. "The company is a pioneer in the field of testing and managing customer contact center technology and the Frost and Sullivan 2005 Technology Leadership of the Year Award acknowledges its position and varied contributions in this field."