Enacomm Introduces Credit Unions to Voice Assistants

Credit union members can now securely access their financial information in real time and safely conduct almost any financial transaction with popular vrtual personal assistants (VPAs), using only the sound of their voice, according to officials from Enacomm, a provider of customer authentication and intelligent interactions technologies for banks, credit unions and credit card companies.

Enacomm's VPA allows customers to authenticate using the company's secure voice biometrics solution, Enacomm Voice Authentication (EVA).

"Offering the convenience of VPA personal banking is a competitive advantage for credit unions," said Michael Boukadakis, CEO of Enacomm, in a statement. "The ability to manage your money using a digital personal assistant elevates the consumer experience, exceeding the expectations of high-value, often on-the-go members without increasing risk."

EVA enables real-time member identification with a 99.99 percent success rate and adds the most crucial security layer for multi-factor authentication. In combination with EVA, Enacomm uses a custom security code to prevent unauthorized voice access. All transactions are encrypted.

With Enacomm's VPA, rather than searching through multiple screens, users can simply ask questions. VPAs with EVA voice biometric authentication will also help members solve simple problems, such as activating a new card, without relying on customer service representatives, in person or by phone. Using Enacomm’s VPA, users can conduct secure credit union transactions and access financial account information, from making payments to checking credit card balances, reviewing transactions, and receiving information about their checking and savings accounts.

"Credit unions can now be confident that voice personal assistants are safe for personal banking. Today, members can authenticate with their voices, without having to say both their PINs and account numbers out loud," said Mike Kirk, vice president of financial services at Enacomm, in a statement. "Credit unions don't need to rival the largest financial institutions in size to stay on the leading edge of technology. Offering safe, voice-enabled personal assistant banking is a powerful way for credit unions to compete on the technology front and win the loyalty of new and long-time members."

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