Envox CT Connect 7 Achieves Avaya Compliance
WESTBOROUGH, Mass. Envox Worldwide's Envox CT Connect 7, its standards-based computer telephony integration (CTI) software, has been compliance-tested by Avaya for compatibility with the company's Internet Protocol (IP) telephony and contact center solutions.
Envox CT Connect enables application developers and systems integrators to create speech self-service, contact center, and unified communications solutions for IP and TDM networks. The software is now compliance-tested by Avaya for compatibility with Avaya Communications Manager 3.1.2 IP telephony software.
Envox CT Connect provides support for PBX, Automatic Call Distribution (ACD), and IP communication environments. In addition, Envox CT Connect is based on industry standards, such as Session Initiation Protocol (SIP) and Computer Supported Telecommunications Applications (CSTA). The use of open standards enables application developers and systems integrators to add CTI capabilities to speech self-service, contact center, and unified communications solutions.
Envox Worldwide is a Gold member of the Avaya DeveloperConnection Program an initiative to develop, market, and sell third-party products that interoperate with Avaya technology. As a program member, Envox Worldwide has access to compatibility testing by the Avaya Solution Interoperability and Test Lab. This testing ensures that businesses can confidently add Envox CT Connect and other capabilities to their networks without having to replace their existing infrastructure.