Envox Worldwide and Metaphor Solutions Partner
NEW YORK, NY - Envox Worldwide, a provider of voice-enhanced communications solutions, and Metaphor Solutions, a leading innovator in packaged speech IVR (Interactive Voice Response) applications, announced a partnership intended to advance open, standards-based communications solutions. The two companies have aligned to provide the products and services needed to develop, deploy and maintain speech solutions that improve customer satisfaction, lower operating costs and create new revenue opportunities. As part of the agreement, Metaphor has ported its extensive suite of packaged VoiceXML-based speech IVR applications to the Envox 5 Communications Development Platform. These applications will be offered to customers on either hosted or on-premise basis. Additionally, they will be available through the Envox Worldwide Global Partners Network. The two companies will also work together on market and customer development activities, targeting call center solutions in a range of industries including healthcare, financial services, retail and government. "The Envox 5 platform offers tremendous price/performance advantages," said Dr. Michael Kuperstein, founder and CEO of Metaphor Solutions. "It provides outstanding VoiceXML capabilities in a platform optimized for standards-based interaction with enterprise IT systems, including mail, Web services and back office systems. Our combined offering simplifies solution customization and integration with existing systems." "Metaphor's approach to offering high quality, packaged, speech IVR applications significantly reduces the cost, complexity and risk of deploying this type of solution," said Henrik Thomé, CEO of Envox Worldwide. "This is a major step towards mass adoption of speech-enabled solutions. Envox is committed to providing strategic partners like Metaphor with the best VoiceXML platform available for deploying voice-enhanced communications solutions. We plan to collaborate with them to ensure that market and customer requirements are satisfied on an ongoing basis."