Fifth Third Bank Enhances ATM Functionality with Software from Phoenix Interactive Design
CINCINNATI - Fifth Third Bank selected Phoenix Interactive Design's VISTAatm as its ATM software solution. The Bank's more than 2,000 Jeanie ATMs will be upgraded over time to run the VISTAatm software including smart client features that will bring new functionality and services to the ATM channel.
Fifth Third will utilize the VISTAatm software solution from Phoenix Interactive Design to deliver new transactions such as check imaging and advanced features targeted to increase customer retention and loyalty.
Fifth Third also is offering ATM voice guidance to support accessibility standards. Phoenix's VISTAatm Text-to-Speech technology is compliant with the Americans with Disabilities Act (ADA), and will enable all customers to do their banking at the ATM without assistance.
Scott Collary, senior vice president consumer IT stated, "Fifth Third Bank customers can view the ATM channel as a multi-service banking facility capable of meeting all their banking needs. We understand our customers demand a high level of service from our Bank - and we are delivering on this through the ATM and elsewhere in our retail delivery chain."