Five9 Partners with Altura

Altura Communication Solutions, a provider of communication-enabled solutions and managed services, is partnering with Five9, a provider of cloud software for the enterprise contact center market.

The Five9 solution enables companies to connect customers to agents in the channels customers prefer, whether it is via phone, Web chat, email, mobile apps, or social media. Five9 provides a full end-to-end solution with  supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integrations.

"We are extremely pleased to provide to our customers the option of a cloud-based contact center solution powered by Five9," said Bob Blazek, president and CEO of Altura Communication Solutions, in a statement. "As enterprises are increasingly looking to leverage cloud solutions, Five9 provides us an industry-leading solution to help our customers migrate to the cloud. We now believe we can offer the best possible contact center agent experience that dramatically improves agent productivity, effectiveness, and overall customer satisfaction."

"As more and more large enterprises are looking to replace their legacy on-premises contact center infrastructure with cloud contact center software, like Five9, we’re thrilled to be partnering with Altura which is a leader in this market," said Mike Burkland, president and CEO of Five9, in a statement.

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