Fordham University Selects Automated Operator for Education from Speech Technology Associates
Fordham University has selected Speech Technology Associates' Automated Operator, a speech recognition and CTI-enabled auto-attendant solution for the Fordham University Enrollment Group.
Automated Operator for Education provides access to people, information and services, including frequently asked questions (FAQs). Complex inquires are transferred to Fordham University Enrollment Services accompanied by student data via computer telephony integration.
"Fordham University Enrollment Services is committed to providing quick, complete, and courteous service to students, parents, faculty, and staff," said Gene Fein, senior associate director of technology at Fordham University. "Automated Operator for Education eliminates the frustration of phone trees while providing immediate response to simple questions thus freeing staff to respond to inquiries that are more complex. Fordham is pleased be one of the first universities in the nation to integrate telephony, speech recognition, and the web to serve the community. Fordham and STA share a commitment to superior service that has fostered an excellent working relationship between our organizations."