Foxtons to Implement CallMiner Eureka
Foxtons, a real estate agency based in England, will implement CallMiner's Eureka and EurekaLive speech analytics solutions to better understand and improve customer service processes, sales performance, and market trends.
With the help of CallMiner's Eureka and EurekaLive software, Foxtons hopes to deliver high levels of service to real-estate sellers, buyers, landlords, and tenants alike.
"Having the ability to look inside our customer interactions means that we can better serve our customers and gain an understanding of what our customers are saying to us every day," said Dan Rafferty, IT director at Foxtons, in a statement. "In addition, the ability to naturally discover what is trending on our calls without having to define specific searches will give us a competitive edge when it comes to spotting new trends in the market."
"We are delighted to be working with such a forward-looking organization, one that excels at delivering the highest standards of customer service in their sector," said Andy Palmer, vice president of international sales at CallMiner, in a statement. "Foxtons understands not only the importance of automating agent performance, but also the impact that makes in delivering a world-class customer experience."