Free & Clear Selects Envision
SEATTLE - Free & Clear, a tobacco treatment provider, selected the Envision Performance Suite from Envision Telephony.
Free & Clear deployed the Envision Performance Suite integrating Envision's core applications: quality monitoring, eLearning, workforce management, and business intelligence.
"Working within a hybrid virtual environment where more than 50% of our agents work from home is challenging," said Andrew Roberts, call quality manager for Free & Clear. "With Envision's multi-site solution, we can quickly and easily identify agent knowledge and skill gaps and consistently coach to improve our performance, helping more of our participants to quit smoking."
Free & Clear is a provider of phone-based tobacco treatment services for health plans, employers, and government organizations. More than 50 million people have access to the Free & Clear Quit For Life Program.
With the Envision Performance Suite in place, Free & Clear reports that its coaching center has increased the number of calls recorded, increased the number of agent evaluations, and enabled supervisors to identify agent knowledge and skill gaps through recorded screen shots.