Genesys Adds CTO and SVP to Executive Team

SAN FRANCISCO, CA - Alcatel (NYSE: ALA, Paris: CGEP.PA), announced that Paul Segre has been appointed to senior vice president and chief technology officer at its Genesys Telecommunications Laboratories Inc., subsidiary. An experienced Alcatel executive, Mr. Segre will now lead Genesys' overall technological direction, including all engineering, product management, technical support and program management activities. Genesys also announced that Bonnie Crater has joined the company as senior vice president of marketing. Ms. Crater will guide Genesys' marketing strategies, including product marketing, market development and marketing communications.

Mr. Segre's career includes nearly 14 years of management experience in the network management and workforce management industry. Most recently, Mr. Segre was vice president and general manager of Alcatel's Wireline Access business unit, the leading provider of next-generation Digital Loop Carrier products. Previously, Mr. Segre held the position of vice president and general manager of the Advanced Products Division for DSC and held various senior management positions at AT&T in network management and workforce management.

Ms. Crater brings a wealth of experience in sales, marketing, product management and corporate leadership. At Netscape Communications, Ms. Crater held the position of vice president, Solutions Marketing, Enterprise Division. A 10-year veteran of Oracle Corporation and its various subsidiaries, Ms. Crater was vice president, Compaq Products Division and vice president, Workgroup Products Division. Most recently, Ms. Crater was chief marketing officer at Stratify, an unstructured data management startup, and president and CEO of Zelerate, a provider of accelerated e-commerce solutions.

"Genesys' successes in broadening its product offerings and maintaining the highest level of customer satisfaction in the industry demonstrate not only the strength of the company today, but also the extraordinary potential Genesys has for the future," said Paul Segre. "I look forward to helping Genesys lead the industry in technical innovation while continuing to provide our growing customer base with the most advanced solutions for their contact centers."

"This is a tremendous opportunity to be a part of the dynamic growth of a dominant industry player," said Bonnie Crater. "Genesys' strength in developing compelling and market-leading solutions, along with an impressive customer roster, uniquely positions the company to prevail even in today's economic climate."

"I am very pleased to welcome both Paul Segre and Bonnie Crater to Genesys," said Ad Nederlof, CEO of Genesys. "Both Paul and Bonnie are well known and highly regarded in the industry, and have experience both running successful startups and in some of the largest software and network management companies in the world. Combining their experience with the core strengths of the Genesys product line and the value we bring to the contact center market, we feel very confident that we are building an exciting future for our customers, our employees, and the company itself."
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