Genesys Names Thomson Prometric Exclusive Provider of Genesys Certification Exams

BALTIMORE and SAN FRANCISCO - Genesys Telecommunications Laboratories, Inc. has enlisted Thomson Prometric and part of The Thomson Corporation as its exclusive provider of certification exams for the Genesys Certified Professional (GCP) program. The GCP program, offered by Genesys University, is a professional studies certification program developed to examine one's knowledge and expertise integral to the accelerated adoption of Genesys solutions. Genesys certifications are specific to contact center or partner job roles and to individual Genesys solutions.

Genesys University offers a series of recommended preparatory training to acquire the core knowledge necessary to plan, install, use and support Genesys software. In addition, Genesys University advises several months of hands-on experience to prepare for the exams. More details related to this training can be found at http://www.genesyslab.com/about/training/.

Thomson Prometric was chosen as the Genesys 6 and Genesys 7 certification testing provider based on its ability to offer technology-enabled testing and assessment services for academic, professional, government, corporate and information technology markets, in addition to its delivery reach through the Thomson Prometric testing center network worldwide.

Two Genesys 6 exams are available: Certified Genesys Engineer 6 (CGE6), a certification for those who plan, install and configure Genesys Inbound voice routing solutions; and Certified Genesys Routing Professional 6 (CGRP6), a certification for those who design, implement and maintain Genesys voice routing strategies.

Genesys 7 certifications will take on a new format and naming convention to reflect specific job roles and solutions within the Genesys environment. Currently available is the Genesys Certified Professional 7 - System Consultant for Inbound Voice (GCP7-CIV), as the successor of the CGE 6 certification, specifically developed for consultant/system administrator certification on the Genesys Inbound Voice solution.

In the second quarter of 2005, the CGRP 6 equivalent, the Genesys Certified Professional 7 - Developer for Inbound Voice Routing Strategies (GCP7-DIV) will be available. Genesys plans to extend the GCP program to include certification for other job roles, such as presales, project manager or technical support, as well as for other solutions, such as Genesys Voice Platform, Genesys Workforce Manager and Genesys Outbound Contact.

On May 25 and May 26, 2005, Genesys and Thomson Prometric will offer version 6 and version 7 certification exams free of charge at Genesys' user conference, G-Force 2005, in Miami. For conference details or to register to take an exam at G-Force.

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