HeyAnita Announces VoiceCare Suite
BURBANK, Calif. -- HeyAnita, an enhanced-communications software company focused on the global telecommunications market, announced the availability of VoiceCare, a suite of voice-automated call center applications. Providing an voice interface for inquiries such as account balance and minutes of use, the VoiceCare suite of applications automates carrier call centers' most common requests resulting in increased caller satisfaction and lower costs. By speaking, VoiceCare products enable callers to:
- Check number of minutes used
- Check current account balance
- Make a payment
- Recharge a pre-paid calling plan
- Participate in a survey
Developed with interoperability in mind, the VoiceCare applications can be deployed independently or together as an integrated package. "Carriers have a broad range of customer care applications, and a mandate to fulfill them more effectively at a lower cost," noted Mark Plakias, senior consultant at Zelos Group, of San Francisco. "HeyAnita is addressing both the revenues and margin requirements of carriers with these modular applications." T
rue to HeyAnita's "one voice, one platform" philosophy, the VoiceCare suite seamlessly integrates with HeyAnita's other award-winning communication applications such as Voice Manager VAD (voice-activated dialing) and Voice Manager Email (voice-access to email). HeyAnita's offerings leverage the FreeSpeech Platform, a carrier-grade foundation for deploying enhanced-communication applications.
"The carrier call center is a natural extension for HeyAnita given that our technology is already leveraged by some of the world's largest telecommunication companies," said Sanjeev Kuwadekar, CEO of HeyAnita. "Our primary focus is on providing innovative, results-driven communication solutions to our customers and VoiceCare is in line with this mission."