Hospitals Choose Nuance’s Computer-Assisted Physician Documentation

A wave of hospitals recently implemented Nuance Communications'computer-assisted physician documentation (CAPD) solutions powered by artificial intelligence (AI) as their voice-based dictation solution.

"We have seen a significant interest in these intelligent solutions that enhance patient care by providing decision support and clinical documentation improvement (CDI) where and when care happens, not after the fact. This has clinical benefits and has delivered $1 billion a year in appropriate reimbursement back to Nuance hospital clients," said Satish Maripuri, executive vice president and general manager of the Healthcare Division at Nuance, in a statement. "Organizations are selecting our CAPD technology to help clinicians improve the quality of clinical documentation immediately and better communicate the patient story to others on the care team."

Among those implementing the technology are Carolinas HealthCare, Conway Regional Health, Milford Hospital, Nevada Regional Medical Center, Northeast Georgia Medical Center, St. Bernard Hospital, St. Mark's Medical Center, Ernest Health and Hannibal Regional Hospital. These solutions are available stand-alone or embedded directly into the electronic health records software, where Nuance technology leverages natural language processing (NLP) and evidence-based guidelines to proactively analyze the entire patient encounter, discover missing information, and clarify clinical information.

"As a physician, the real value of the solution is that it's not disruptive. If you are going to ask a question to clarify something, ask me when I'm in the note, not an hour or a day later. If I've moved on, the question is an interruption in my day," said Dr. Ehab Hanna, chief medical information officer at Universal Health Services, in a statement.

Nuance healthcare solutions capture more than 300 million patient stories each year and are used by more than 500,000 clinicians in 10,000 global healthcare organizations.

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