IBM Global Services Israel To Implement Persay's Voice Verification
TEL AVIV, ISRAEL - Persay LTD, a provider of Biometric Voice Authentication solutions, announced that IBM Global Services Israel is to implement Persay FreeSpeech, Persay's speaker verification solution, in Bank Leumi, as a part of IBM's comprehensive call center solution. Persay FreeSpeech provides access to call centers, eliminating the need to use authentication methods such as PIN codes, passwords or verification questions. By using the customer's voice, Persay's system verifies the identity of the caller within seconds while conducting the transaction with the agent. Itzhak Ben-Aharon, Head of Operations Information Systems at Bank Leumi says: "Adding speaker verification to our contact centers will allow us to provide the best customer service and at the same time enhance the security of tele-banking transactions. Persay system integrates with our CRM creating a complete customer experience". "This new contract, being a repeat order from Bank Leumi, reinforces Persay FreeSpeech as a proven solution," says Almog Aley-Raz, Persay CEO. "The call center market continues to be a very important one for us. We are pleased to partner with IBM Global Services Israel, a leading player in this market, and be part of their comprehensive call center solution to Bank Leumi."