Interactions Partners with Genesys
Interactions, a provider of speech and natural language technology for customer care, is partnering with Genesys, a provider of omnichannel customer experience and contact center solutions. Through this alliance, Genesys will offer speech capabilities to its customers through Interactions Curo Speech, an automatic speech recognition and text-to-speech application.
"We're thrilled to partner with Genesys to bring Curo Speech to a growing list of companies seeking superior performance for voice-based communications," said Mike Iacobucci, CEO of Interactions, in a statement. "As a leader in the customer care market, Interactions has a vision to deliver a superior customer experience, moving beyond the status quo to effortless customer care."
Curo Speech on Genesys Voice Platform (GVP) is a flexible and extensible solution for interactive voice response offerings.
"We are providing our customers with innovative solution partners to bring them choice and flexibility when working with the Genesys Customer Experience Platform," said Jim Kraeutler, vice president of the Innovation Group at Genesys, in a statement. "Genesys is thrilled to partner with Interactions to provide a new solutions option that extends what is currently possible at a compelling price and on a single platform."
The transaction aims to bolster Genesys's customer experience offerings and global market presence. (Featured on SmartCustomerService.com.)