Loquendo-HCare Partnership Brings Voice to an Auto Avatar

Loquendo and H-care, a developer of multichannel platforms for self-service and customer care, have joined together to present Chiara, a new Human Digital Assistant (HDA).

Chiara is H-Care's virtual assistant and voice guide for Fiat's online auto showroom.Visitors to the site can build their own Fiat with the help of Chiara, who can offer you advice and suggestions on choosing colors and accessories, guide them through the huge range of options available for each car model, and  even book atest drive. Users can also interact with Chiara via video call (inbound and outbound) to the Ciao Fiat video call center.

H-Care's Human Digital Assistants (HDA) are software-based, human-like avatars that can speak, understand and respond in real time - with life-like facial expressions and head movements, synchronized with Loquendo's text to speech.

"Chiara's capability to interact with each customer in a very personalixedfashion will bring the quality of customer service to new standards," UmbertoBasso, H-care's founder and CEO, said in a statement. "Fiat’s innovativecustomer service strategy is now successfully delivered to the Web and themobile channel through the Human Digital Assistant, which drives the customer'sexperience to the next level of satisfaction."

"At last the voices of Loquendo have a face," said Alesandro Martino, Loquendo’s vice president of sales in Italy. "The naturalness of Loquendo TTS has been really brought to life by H-Care's digital assistants, and this winning combination has started a revolution in online customer care."

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