MScript Makes Salesforce.com Available Via Phone
MScript has created a Web-based CRM IVR application that enables sales representatives to input real time account information via voice.
Using the VocomoVoice Response IVR platform, sales professionals can use SalesScript with CRM applications, such as Salesforce.com, to update their records while they are on the road.
The Vocomo IVR system provides a telephone interface for data entry instead of typing at a computer. The telephony board handles the telephone prompts and information captured during the call. For example, sales professionals call into the SalesScript tool and select the appropriate Salesforce.com form to create a new lead, enter a new contact or update an existing sales opportunity. The entered information is then pushed into the CRM database.