Metaphor Selected by Orion Telecommunications
WELLESLEY, MA - Metaphor Solutions has been selected by Orion Telecommunications Corp. (OTC), a provider of international and domestic pre-paid calling cards in the U.S., to provide automated speech IVR applications for Orion's call centers. Metaphor's speech IVR applications will be phased in to provide customer service automation for all of Orion's calling card product lines. "Orion selected Metaphor Solutions for our customer service needs after a competitive process involving a number of alternative solutions including off-shore labor," said Robert Stewart, CFO for Orion Telecommunications Corp. "Metaphor's innovative packaged speech IVR solutions provide the best combination of high caller service quality, fast implementation and low price." Orion provides prepaid telecommunications service in both North America and abroad. The company produces over 350 different phone cards internationally. "We are very pleased to be chosen by Orion to provide their automated customer service solutions," said Michael Kuperstein, CEO of Metaphor Solutions. "In the phone card industry, Orion stands out because they place a high priority on the quality of their phone cards and their service, while offering lower prices. To help Orion deliver that quality of service and still be competitive in the market, we will be focused on continually reducing their customer service costs with our packaged speech IVR solutions." Metaphor Solutions is providing packaged speech applications using the Metaphor Conversation Manager (MCM). The caller interface is achieved through Voice XML and SALT gateways that connect to enterprise switches and telephone network.