Mid-Atlantic Financial Services to Use Speech Recognition Application from Voice2Form
Mid-Atlantic Financial Services, a financial services firm in Atlanta, has signed a license agreement with Voice2Form. Voice2Form's technology was integrated with Mid-Atlantic's existing telephony and back-end database systems.
Voice2Form's mortgage application system collects applicants' voice entries, converts the answers to text and enters the information into any Fannie Mae compliant loan origination software systems to create a 1003 for exporting into DU / LP and other underwriting formats. Voice2Form's technology supports Calyx Point Software, Ellie Mae Encompass, Byte Software, using Fannie Mae and comma separated variable (CSV) standard data formats. Voice2Form's system provides the caller with a personal identification number allowing them to call back and finish the application or document at any time without having to start from scratch.
Mid-Atlantic's focus has always been on serving our customers, said Michael Anthony, president. "By providing a solution that enables our customers to voice in their application 24 hours a day, convert their voice information to text and capture that into our database and our printed 1003 forms, allows us to process their loans quickly, more efficiently, and maintain the standards of excellence our customers deserve."
"Customer's response in using Voice2Form system has been an overwhelming success," Anthony added. "Most customers complete the application on the initial call. Many of our customers call into the system after hours and our conversion rate of applications have exceeded our expectations."