Midcontinent Communications Extends Billing and Customer Care Contract with Convergys
CINCINNATI & SIOUX FALLS, S.D. - Midcontinent Communications extended its contract for ICOMS, Convergys' (NYSE:CVG) convergent voice, video, and data billing and customer care solution, for 5 years. The original contract was signed in 1998.
Midcontinent Communications, a provider of broadband Internet, digital and high definition television, and local and long distance phone service, supports connections in over 200 communities in North and South Dakota with Convergys' solution.
"We extended this agreement with Convergys by an additional 5 years because we were impressed with Convergys' long-term strategy and product roadmap," said Dick Busch, chief technical officer of Midcontinent Communications. "We will have the opportunity to enhance ICOMS with new Convergys solutions such as Customer Service Management and Lifetime Value Optimizer. These advanced components will enable us to improve the quality of our customer care and optimize the value of each customer interaction."