Middlesex Savings Bank Selects S1 Enterprise Online and Voice Banking Applications
ATLANTA - Middlesex Savings Bank, a $3 billion financial institution, selected S1 Enterprise online and voice banking solutions from S1 Corporation as its next-generation customer interaction solutions. The bank will implement three of S1 Enterprise's nine primary applications, including S1 Business Banking, S1 Personal Banking, and S1 Enterprise Voice Banking (powered by Edify).
"Having our business and consumer online and voice banking applications on a single, integrated platform will enable us to effectively expand services and enhance the customer experience," said Chuck Bauer, executive vice president and chief technology officer at Middlesex Savings. "S1 Enterprise applications each have the market-leading features we require to be competitive in our market. And because the solution is integrated, and intuitive to use, our customers will find it much easier to bank with us through the self-service online and voice channels."
The S1 Business Banking user interface and features are designed for small to mid-sized business users, while S1 Personal Banking provides retail customers with online money management capabilities and self-service banking features. S1 Enterprise Voice Banking is powered by Edify, a global supplier of voice and speech solutions, and is a speech recognition solution with a suite of voice applications that give banks a brand persona. The solutions are on the S1 Enterprise Platform and share the same customer and transaction data to give the bank one view of their customers across channels.