Moapa Valley Telephone Deploys Telelogue's Voice Directory Application
ISELIN, NJ - Telelogue, provider of voice automation of directory assistance for telecommunications providers, announced that Moapa Valley Telephone Company (MVTC) launched Telelogue's Voice Directory Assistance (VDA) to provide 411 services to its subscribers for all 140+ million U.S. residential, business and government directory listings. MVTC joins Blackfoot Communications as telecommunications service provider customers that Telelogue has announced. The Telelogue service runs on a system hosted at a Telelogue POP, integrated with a Nortel DMS 500 switch. "Telelogue's achievement in automating the full directory listing database is unmatched in the industry," said Robert W. Burke, Telelogue's CEO. "Because we provide the full listing database, we can achieve higher success rates than other automation providers with comparable levels of caller interaction." Telelogue offers standard interactive dialogue styles that emulate the caller experience with the best operator. While providing a conversational approach, each style supplies different optional dialogue elements to further elicit or refine information from callers, allowing more calls to be automated more accurately. In addition to full automation, Telelogue's implemented solution for MVTC provides integration with the operator workstation at an operator services company, allowing caller handoff to operators when necessary. For these calls, VDA will prepopulate the operator's workstation with information spoken by the caller, such as the city/state of the request and the three most likely listings. With this information, the operator can quickly service the caller without requiring that the caller repeat previously provided information.