Mutare Releases Enterprise Visual Messaging (EVM) 3
Today, Mutare introduced its next-generation unified messaging application, EVM3. EVM (Enterprise Visual Messaging) converts voice messages to text with Mutare's giSTT Voice to Text technology and delivers them to email, IM, SMS, and CRM systems.
EVM3 delivers a sound file attachment along with text transcription or, alternately, can stream the message so there is no local storage of data. The EVM3 mobile app provides users with a scrolling visual voicemail display of their messages on their smartphones as well as business/cellular voice message consolidation with quick greeting changer capabilities. And, with EVM3's control links, users can remotely manage the contents of their voice mailboxes with a single click. The mobile app also supports Visual Voicemail, greetings, and message consolidation.
The application is clientless, so there is no desktop software or IMAP4 mailbox to configure, and it works with virtually all enterprise voicemail systems, email programs, and Internet-enabled devices, according to the company.
"When there are important issues to communicate, we tend to pick up the phone," said Ben Crown, president of Mutare, in a statement. "Yet, more than 80 percent of business calls go to voicemail, where they often sit, sometimes for hours, before the user has an opportunity to dial in and listen. EVM3 with voice-to-text changes all that. Now you can discreetly check and respond to messages while in meetings, on the go, and in noisy areas. Our customers tell us this can make the difference between an opportunity won or lost."