NICE Releases Active VoIP Recording Solutions
RA'ANANA, Israel - NICE Systems (NASDAQ: NICE) released its next generation VoIP active recording solutions. New developments include technologies that are integrated with VoIP switch vendors. These developments are part of NICE's VoIP strategy.
The new offering includes solutions for active recording in Nortel's Duplicate Media Stream over IP (DMS-IP) architecture, active recording for Cisco's CallManager, and new redundancy options for Avaya's Communication Manager API and IP-phone applications.
NICE's active VoIP recording solutions enable management and administration of branches and agents from home, and enhance centralized recording capabilities for distributed environments.
NICE's VoIP recording is part of the recording solution, which also includes applications for quality monitoring, liability and speech analytics, and is designed to help the contact center identify and classify customers.
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