NICE Trading Floor Recording Certified by Micrososft
NICE Systems' Trading Recording solution has been qualified to support Microsoft Lync, Microsoft's unified communications software. The qualification ensures that financial institutions can now use the same secure and scalable recording platform used on their trading floors in the back office. NICE Trading Recording can capture all voice interactions across different channels, such as front-end, back-office, and mobile phones, to help ensure regulatory compliance.
NICE Trading Recording is a recording solution designed to help financial institutions with essential capabilities, such as retention, retrieval, advanced search, and monitoring. It supports a secure and automated process that documents all access to call recordings and delivers instant call retrieval and replay to the workstation.
Microsoft and NICE are strengthening their long-standing partnership with this new integration. NICE is already part of Microsoft's ISV Developer Program, integrating Microsoft Lync into the NICE Interaction Management platform. This recent qualification extends NICE's existing reach in the financial trading market.
"Our partners are helping us to extend the Lync 2013 software platform with applications that meet an expanding variety of business and communications needs," said Dan Benedict, program manager of Lync ISV Developer Programs at Microsoft, in a statement. "The qualification of financial trading floor tools, such as the NICE Trading Recording solution, allows us to support our Lync customer requirements with the highest levels of functionality and usability."
"With the already extensive number of NICE Trading Floor deployments in trading floors throughout the world, Microsoft Lync qualification is an important and logical step to expand our integration possibilities in the financial sector," said Yaron Morgenstern, general manager of financial markets compliance at NICE, in a statement. "NICE is deeply committed to providing our customers with a rich portfolio of solutions that contain the latest innovations and integrations to meet their regulatory compliance needs."
Voice quality check raises alarms when voice quality in recordings is poor.