NICE Unveils New Capabilities for Compliance, Analytics, and VoIP
RA'ANANA, Ill. NICE Systems (NASDAQ: NICE) released new capabilities including speech analytics, VoIP technologies, and a regulatory compliance and risk management suite. These new capabilities are part of NICE Perform.
The NICE Perform Compliance Suite enables policy enforcement through compliance, by preventing insider trading breaches and detecting irregularities during blackout periods. It alerts compliance and risk related stakeholders to irregularities before a transaction occurs and enables investigations.
The interaction analytics offering of NICE Perform has been expanded to include more search capabilities, analytics throughput, and accuracy. NICE Perform's interaction analytics offering includes a variety of voice recognition methods, as well as talk analysis and emotion detection.
NICE unveiled a VoIP Recording Gateway technology. The new VoIP Recording Gateway provides any IP telephony environment with a recording solution. The VoIP Recording Gateway is part of the NICE Perform architecture, which supports TDM, hybrid, and VoIP environments.
Frost & Sullivan analyst, Seema Lall, commented, "The NICE Perform Compliance suite of products has been very well tailored to cater to the unique requirements associated with corporate and investment banking environments. NICE's expanded analytics greatly enhances the real-time capabilities and increases the number of calls that can be practically mined to yield results. And a key advantage of the VoIP Recording Gateway is more effective network resource utilization and load balancing. All in all, NICE has excelled in expanding the value proposition of its core products, thereby flourishing in a competitive landscape."